Fried egg on the sidewalk
“This is your information, ungoverned.”

2017 was rife with data dangers.  Nary a day passed without headlines of massive data breaches and ransomware attacks; Russian election-meddling through WikiLeaks and social media; fake news; and presidential tweet-storms.  Disruptive information-driven technologies continued to emerge, from block-chain to biometrics, IoT, AI, and robotics.  Meanwhile, the sheer volume of our personal and business data inexorably grew.

What better way to start 2018 than with a renewed commitment to Information Governance?  So, here are a dozen reasons why your organization should govern its information, in 2018 and beyond:  Continue Reading 12 reasons to govern your information in 2018

Charging ElephantOur firm’s elephant icon is a nod to The Blind Men and the Elephant, the familiar, age-old parable for how we often do not see the big picture, but instead only the parts we directly encounter. And so it goes for organizations’ data. Individual company functions and departments often have their own, limited perspectives on information, seeing only the risks and opportunities with which they are directly familiar. Limited perspective yields limited perception – not a good thing for identifying, understanding, and controlling organizational risk.

I actually prefer a slightly different version, The Blind Elephants and the Man:

One day, six blind elephants were in a heated argument about what Man was like. To resolve their dispute, they sought out and found a man. The first elephant “felt” the man and then proclaimed “Man is flat.” Each of the other elephants, in turn, felt the man, and they all agreed.

The moral? Limited perspective not only yields limited perception – it can also lead to very bad results.

“Information Governance” has become an overused buzz-phrase, often trotted out as marketing mumbo-jumbo for selling technology tools.  In all the hype one can easily lose track of what it really means.  At its heart, Information Governance is no more – and no less – than making sure the organization sees the big picture of information compliance, cost, risk, and opportunity when making strategic decisions. Continue Reading Why govern your information? Reason #2: Your information risks and opportunities arise from a single source – your data. Your response strategies should be synchronized too.

It’s a common nightmare.  As you toss and turn in bed, you picture yourself on a strange playing field with other athletes swirling around you.  You have absolutely no idea what sport you are playing, nor a clue what the rules are.  it’s not only embarrassing – it’s downright dangerous.

This is not just a bad dream – it’s reality for companies possessing third-party data without clarity on what rules and responsibilities apply. Continue Reading Why govern your information? Reason #3: “Your” information may belong to others … and you’re responsible to take care of it.

Zuzu's PetalsFacebook this week announced its new social media application targeted at children,  Messenger Kids.  Designed to be COPPA-compliant, the text, video chat and photo-sharing app combines parental controls with all of the quirky features that tweens and younger folks will simply love, thereby ensuring Facebook will enjoy a next generation of engaged customers … and also their data.

The new app drops smack into the ongoing cultural debate over the wisdom of young children being exposed to regular internet and social media use.  Detractors of the new Facebook app note concerns about data collection and use.  The Wait until 8th campaign advocates for no smart phone use until eighth grade.  Notably, both Bill Gates and Steve Jobs limited their children’s access to technology.  And studies regularly link social media use with increased rates of depression among youth.

The notion is that young people should be protected from unfettered exposure to social media and the Internet until they are old enough to use these tools with responsibility and moderation.  Fair point, but a flawed premise: when it comes to responsible and moderate use of technology, we adults still have a lot of work to do. Continue Reading Forget petals – Zuzu wants a smartphone for Christmas

Angry BossIt’s 4:20 p.m. on Friday.  You’re looking forward to meeting your friends soon for happy hour at the local bar.  Your boss is on vacation, and you’re caught up for the week.  All is well.  As you take one last look at your email, you see a message has just arrived from one of your suppliers – marked URGENT.  The supplier is ranting about why you didn’t send payment for last month’s invoice to the right bank account.  They’ve contacted your boss, who they say was irate at being disturbed while in Madrid on vacation, and who told them to contact you personally for immediate resolution.  They helpfully provide the correct bank routing information and demand the payment be made today.  Your authority for wire transfers ($1M) will easily cover the request for $250,000, with change.   The invoice amount sounds about right, you know the supplier, your boss is already upset, it’s Friday, and so you wire the funds.

Of course, you—the reader—already know the ending of this story.  The email was fraudulent, the company is now out a quarter of a million dollars, and you may be out of a job.  Yet this and similar scenarios play out every day, representing a 2,370% increase in the last 18 months in identified exposed losses resulting from business e-mail compromise targeting small, medium, and large businesses. Continue Reading It’s time to annoy your boss

Tom HanksTom Hanks excels at illuminating our nation’s history, from John Adams to Band of Brothers, Saving Private Ryan, Bridge of Spies, Apollo 13, and Charlie Wilson’s War.  Much of the impact springs from Hanks’ reverence for the primary source materials – the underlying records – that ground these compelling stories in the integrity of historical truth.  So it was no surprise last month when the National Archives Foundation honored Hanks with The Records of Achievement Award, an annual tribute to an individual “whose work has cultivated a broader national awareness of the history and identity of the United States through the use of original records.”

Fidelity to the facts, as documented in public records, is neither a quaint notion nor a mere gimmick to sell movie tickets or HBO subscriptions.  The integrity of our public institutions’ recordkeeping is an essential pillar of our democracy.  And it’s in peril. Continue Reading The importance of records in a post-truth America

Am I Drunk signWe’re addicted to information, but we can’t stand to think about it again once we’ve seen it, saved it, hoarded it.  Why?  We collect or create it in the moment, but have no thought or plan for its future.  Even when it was once and briefly useful, neglected information soon becomes the effluvium of our digital landfills.  And, like most landfills, the odor is disagreeable and no one wants to be near it.

Pinterest and the P:\ Drive

There is little doubt that social and cultural factors exacerbate and feed our addiction.  The immediate gratification of social media interactions, and the availability of “productivity” tools and data storage accelerate the accumulation of information.  “People hoard because they believe that an item [information] will be useful or valuable in the future. Or they feel it has sentimental value, is unique and irreplaceable . . . . They may also consider an item [information] a reminder that will jog their memory, thinking that without it they won’t remember an important person or event. Or because they can’t decide where something belongs, it’s better just to keep it.”

How to Change

Addiction draws us into information overload, but our aversion to uncertainty keeps us from managing what we save or create.  Part of the challenge is that it’s just too hard to focus on something so big, yet so invisible.  We’ve all read the stats on how much information is created each year, but who understands how much 5 exabytes of information is anyway?   It’s beyond our tactile experience—like knowing how many gallons of water are in the ocean, or stars in the sky.

In thinking about change, Tali Sharot, associate professor of cognitive neuroscience at University College London, proposes, “Messages that tap into basic human desires — such as the need for agency, a craving for hope, a longing to feel part of a group — are more likely to have impact.”

In a previous post I talked about the consequences of allowing our private selves to bleed into our work selves.  The answer comes back to the summary of human desires, “what’s in it for me”?  So, using Dr. Sharot’s examples, I add here to the list of things we can do for ourselves, and ultimately for our organizations: Continue Reading Addiction and aversion … the yin and yang of information

The aftermath of the Equifax breach continues.  First, the Ugly:

Music Major?  Really?

The hoi polloi apparently find it offensive that Equifax’s Chief Security Officer, fired in the breach’s wake, had a music degree. The implication is that someone formally trained long ago in music is clearly incompetent to have a career in IT or Infosec, much less to be a CSO. That must be a surprise to Jennifer Widom (data management researcher, computer science professor, and Dean of Stanford University’s School of Engineering), who somehow, despite her undergraduate music degree, managed to help lay the foundations for active database systems architecture, crucial for such uses as security monitoring.  Or to countless others who came to Infosec after formal education in other disciplines – check out #unqualifiedfortech on Twitter.

Yesterday’s thoughtful Washington Post piece was well-titled: Equifax’s security chief had some big problems. Being a music major wasn’t one of them. And if your ironic sensibility remains unsated, see the 10/20/2016 article Musicians May Be the Key to the Cybersecurity Talent Shortage.

Next, the Bad: Continue Reading Equifax breach – the good, the bad, and the ugly

Worried couple checking credit account onlineThe grousing began within 24 hours of Equifax’s announcement, last Thursday, of its massive data breach that compromised personal data of over 140 million U.S. consumers.  I’m generally unsympathetic about such complaints (“We’re shocked – SHOCKED – that in a breach affecting 140+ million people, we’re having trouble immediately reaching a live person at the phone bank!  And the breach website is not operating smoothly!”). Usually only Louis CK’s masterpiece “Everything’s Amazing – and Nobody’s Happy” can coax me out of my grumpy place.

But as post-announcement events have unfolded, some of the initial criticism appears to have legs: Continue Reading Equifax breach – hot mess, or simply the world we live in?